Privacy Policy
Privacy Policy
Last updated: July 23, 2026
This Privacy Policy applies to all services of Charlotte Melbourne, reachable via info@melbournecharlotte.com and located at Irenesingel 15, 7481 GJ Haaksbergen,. We respect our customers’ privacy and process personal information confidentially and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Data We Collect
We collect personal information that you provide when placing an order, creating an account, or contacting our customer service, including:
Full name
Address and billing information
Email address
Phone number
Payment information (processed through Shopify Payments and not stored on our servers)
IP address and device/browser information
Order and transaction history
Information about your activities and behaviour on our website (through cookies)
Purpose of Data Processing
We process your data for the following purposes:
Processing, shipping, and invoicing your orders
Providing customer service and support
Sending order updates, tracking information, and relevant service communications
Improving our services, website, and product offering
Preventing and detecting fraud and misuse
Sending marketing communications only when you have given consent
Legal Basis for Processing
We process your personal data based on:
The performance of a contract (your order)
Your consent (for example, marketing communications)
Legal obligations (such as tax and accounting requirements)
Our legitimate interests (such as fraud prevention and improving our services)
Sharing Data with Third Parties
Your personal data is only shared with third parties when necessary for the performance of our services, including:
Our payment provider: Shopify Payments
Our shipping and delivery partner: Australia Post
Our suppliers for the processing and shipment of your order
Analytics and marketing service providers, where applicable and in accordance with your cookie preferences
Where required, data processing agreements are in place with these parties. We never sell your personal data to third parties.
As some orders may be fulfilled directly by suppliers located outside the European Economic Area (EEA), including China, your data may be transferred outside the EEA. In such cases, we ensure that appropriate safeguards are implemented.
Data Retention
We do not retain your personal data longer than necessary for the purposes for which it was collected, or as required by law. Certain records may be retained for up to 7 years to comply with tax and accounting obligations.
Cookies
Our website uses cookies to improve functionality, analyse visitor behaviour, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can manage your preferences at any time through the cookie banner or your browser settings.
Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. All payments are processed through a secure SSL-encrypted connection.
Your Rights
You have the right to:
Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict the processing of your personal data
Object to the processing of your personal data
Withdraw your consent at any time
Request data portability
To exercise these rights, please contact us at info@melbournecharlotte.com.
You also have the right to lodge a complaint with your local data protection authority.
Contact Details
Charlotte Melbourne
Irenesingel 15
7481 GJ Haaksbergen
Netherlands