Refund Policy

Return Policy

Last updated: July 23, 2026

At Charlotte Melbourne, we do everything possible to keep our customers satisfied. However, there may be occasions when you wish to return a product. Below we clearly explain our return policy. If you are unsure about anything, please contact us first at info@melbournecharlotte.com

1. How We Operate

Charlotte Melbourne operates using a direct-from-supplier model. To reduce waste and minimise our environmental impact, we do not maintain large inventories. Products that are not held in stock are shipped directly from our supplier located in China. This means that returned items must also be sent to our supplier’s return address in China.

2. Return Period and Registration

You may request a return within 14 days of receiving the item by contacting info@melbournecharlotte.com

A return request can only be submitted after you have physically received the item.

Please always include your order number and a valid reason for the return.

Once approved, we will provide you with the return address of our supplier.

3. Return Conditions

A valid reason for the return is always required.

Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags attached.

Trying on an item is permitted; wearing it is not.

Sale items cannot be returned without a valid reason.

Intentionally ordering multiple sizes with the intention of returning part of the order is not permitted.

Certain items are excluded from returns for hygiene reasons, including underwear, swimwear, and jewellery, unless they remain unopened and unused.

4. Return Costs and Procedure

Return shipping costs are entirely the responsibility of the customer, including any international shipping fees and customs charges.

Items must be returned to our supplier’s return address in China.

The customer is responsible for arranging shipment, covering all associated costs, and tracking the return parcel.

We strongly recommend using a tracked shipping service. Without proof of shipment, we cannot process a return.

5. Customer-Friendly Alternative Solution

As international returns can be expensive and time-consuming, we are happy to discuss an alternative solution with you, such as a partial refund or discount, which will be agreed upon via email. Please contact us at info@melbournecharlotte.com before returning any item.

6. Defective, Incorrect, or Damaged Items

If there is an issue with your order, such as the size, fit, quality, or condition of the product, please email us within 14 days of receipt and include clear photographs together with a description of the issue.

Without photographs and a clear description, we may be unable to assess your claim and process a return or refund request.

Using this information, we will work to find an appropriate solution as quickly as possible.

7. Refunds

A refund can only be issued once the returned item has been received and approved at the return address in China.

Following approval, the purchase amount will be refunded within 14 days using the original payment method.

Original shipping costs are non-refundable.

8. Cancellations

Orders cannot be cancelled once they have been placed and entered into processing.

No refund request or chargeback may be initiated before the item has been delivered and received.

If you have a question or issue regarding your order, please contact us first at info@melbournecharlotte.com instead of immediately initiating a chargeback or refund request.

9. Liability

We are not responsible for lost parcels where tracking information confirms successful delivery to the address provided by the customer.

Providing an incorrect shipping address is the responsibility of the customer.

Any address errors must be reported within 24 hours of placing the order by contacting info@melbournecharlotte.com

Contact Details

Charlotte Melbourne

Irenesingel 15

7481 GJ Haaksbergen

Netherlands

info@melbournecharlotte.com