Terms & Conditions
Terms and Conditions
Last updated: July 23, 2026
These Terms and Conditions apply to all purchases made through the website of Lucy & Peter London, located at Irenesingel 15, 7481 GJ Haaksbergen, Netherlands, and reachable via info@melbournecharlotte.com
1. Applicability
By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. Colours may vary slightly depending on your screen settings. Typographical errors, pricing errors, and other inaccuracies may occasionally occur. No rights may be derived from such errors.
3. Ordering and Payment
Orders will only be processed after full payment has been received.
Available payment methods (including Shopify Payments) may vary depending on the customer’s country or region.
Customers are responsible for checking which payment methods are available in their location before completing their purchase.
4. Processing and Delivery
Processing time (dispatch): 1 to 3 business days.
Shipping time after dispatch: 1 to 7 business days, depending on the destination.
Orders may be shipped directly from our supplier located in China, and customs duties or import charges may apply.
All delivery times are estimates only. Delays caused by high demand, public holidays, carriers, customs procedures, or other circumstances beyond our control do not entitle customers to cancellation or compensation.
5. Returns and Cancellations
Please refer to our separate Return Policy for all return conditions.
Orders cannot be cancelled once they have been placed and entered into processing.
Refund requests or chargebacks may not be initiated before the item has been delivered and received.
6. Liability
We are not responsible for loss or damage during shipment where tracking information confirms successful delivery to the address provided by the customer.
Our liability is limited in all circumstances to the purchase price of the relevant item.
Customers are responsible for ensuring that all shipping information provided is accurate and complete.
7. Intellectual Property
All content on this website, including text, images, logos, graphics, and website design, is the property of Lucy & Peter London and may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@melbournecharlotte.com
We aim to respond to all complaints within 5 business days.
For complaints relating to size, fit, quality, damage, or incorrect items, please include clear photographs and a detailed description of the issue.
9. Governing Law
These Terms and Conditions are governed by Dutch law.
Any disputes arising from or relating to these Terms and Conditions shall be submitted to the competent court in the district where Lucy & Peter London is established, unless mandatory law provides otherwise.
Contact Details
Charlotte Melbourne
Irenesingel 15
7481 GJ Haaksbergen
Netherlands