Shipping & Delivery
Shipping and Delivery Policy
Last updated: July 23, 2026
We aim to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.
1. Processing Time (Dispatch)
Orders are first sent for a quality inspection on the next business day after they are placed.
The quality inspection typically takes 1 to 2 business days to ensure that products meet our quality standards.
After the quality inspection has been completed, orders are processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a tracking number via email.
2. Delivery Time
Following processing and quality inspection, the estimated delivery time is 1 to 7 business days, depending on your location.
Please note that deliveries may occasionally be delayed due to high demand, public holidays, carrier delays, or customs procedures.
3. Shipping Method and Origin
To reduce waste and minimise CO₂ emissions, we ship directly from our supplier in China.
As a result, customs duties, taxes, or import charges may apply depending on the destination country.
Our shipping partner is Royal Mail.
4. Shipping Costs
Shipping costs are displayed at checkout and depend on the weight of the order, destination, and selected shipping method.
5. Tracking Your Shipment – Customer Responsibility
Customers are responsible for monitoring their tracking information using the tracking link provided by email.
Customers are also responsible for checking whether a parcel will be delivered to their address or redirected to a collection point and, where necessary, collecting the parcel from that location.
If delivery takes longer than expected or if there is an issue with your shipment, please contact us first at info@melbournecharlotte.com instead of immediately initiating a chargeback or refund request.
6. Responsibility for Delivery
If tracking information confirms that a parcel has been successfully delivered, responsibility for the parcel passes to the customer.
Please ensure that your shipping address is entered correctly at checkout.
Any address errors must be reported within 24 hours of placing the order by contacting info@melbournecharlotte.com
Contact Details
Charlotte Melbourne
Irenesingel 15
7481 GJ Haaksbergen
Netherlands